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FAQs

  • How often do you restock?
    We aim to restock every week, but restock dates vary depending on product availability.

 

  • I placed an order. When will my package arrive?
    In compliance with local officials, we have begun shipping orders again! We have begun shipping orders placed on and after March 16. Processing times are currently delayed but we’ll make sure to notify you ASAP when your order ships or if we foresee any issues with fulfilling your order.

    Our top priority is the health and safety of our employees and customers, so we completely redesigned our fulfillment center to comply with state-recommended social distancing and PPE guidelines.

    What does this mean for you?

    Processing times will be delayed.
    We’ll make sure to notify you ASAP when your order ships or if we foresee any issues with fulfilling your order. 

    You can still cancel for a refund. We are keeping our updated return policy so you can cancel any unshipped order at any time for a full refund. If you have any questions about your order or wish to cancel, please contact customer service at boutlook.contact@gmail.com

    We truly appreciate your patience and understanding and thank you so much for your support!

 

  • How can I get in touch with your customer service team?
    For customer service inquiries only, please E-mail boutlook.contact@gmail.com

 

  • I emailed your customer service team. When should I expect a response?
    We aim to respond to all E-mails within 48 hours.

 

  • Do you offer returns?
    All Sales Are Final* We do not accept returns, exchanges or refunds. Please note, Boutlook™ reserves the right to refuse all returns.

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 14 days of receipt of the package. Customer must provide photos of the issue, including packing slip.

*For any orders placed on or after March 16th, 2020, our refund policy has been updated to allow customers to cancel all unshipped orders at any time for a full refund.  If you wish to cancel or have any questions, please contact customer service at boutlook.contact@gmail.com


  • Why do you no longer ship to Turkey?
    Unfortunately, Turkey has placed a ban on the import of all cosmetic products, so we are now unable to ship our products to Turkey.

 

  • I have not received my order confirmation, what should I do?
    Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at boutlook.contact@gmail.com with your inquiry.

 

  • Can I change my order once I've placed it?'
    No, once you place an order it is final.

 

  • Do you offer discounts and promotion?
    Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.
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